Responsible gambling
We want you to enjoy playing in a way that feels safe, balanced and under your control. Gambling can be fun for many people, but sometimes play can change from a choice into something that causes stress, financial harm or relationship strain. If you have any concerns about your gambling, you are not alone — there are practical steps you can take right now to protect yourself and get support.
Responsible Gambling Features
Our responsible gambling approach is focused on practical tools and clear options you can use to manage play and protect your wellbeing. These include limits you can set, short breaks, and longer-term exclusion options. Below are clear signs to watch for and simple behaviours that help keep play mindful.
- Warning signs that it may be time to act:
- Spending more time or money than you planned, or chasing losses.
- Feeling anxious, guilty or defensive about your gambling.
- Borrowing money or neglecting bills to gamble.
- Problems at work, school or with relationships because of gambling.
- Using gambling to escape stress, boredom or other problems.
- Simple habits to reduce risk:
- Decide on a budget and stick to it — separate entertainment money from essential funds.
- Set a time limit before you start and use built-in session reminders.
- Avoid gambling when you are stressed, impaired, or experiencing big life changes.
- Do not use credit to gamble; prioritise essential bills and savings first.
Tools (Deposit Limits, Time-Outs, Self-Exclusion)
We offer tools designed to give you immediate control over how you play. These are practical and can be changed or escalated depending on what you need.
- Deposit limits: You can set daily, weekly or monthly deposit limits to cap how much you can add to your account. These limits are a first-line defence against overspending.
- Wager and loss limits: Limits can be used to restrict the size of bets or the amount you can lose in a given period. These help slow play and reduce volatility.
- Session reminders and forced breaks: Session reminders prompt you to take a break after a set time. Forced time-outs are available if you want a short pause from play.
- Self-exclusion: If you need more time away, self-exclusion lets you suspend access for a set period. This is a helpful step if continuing to play feels risky. The process typically involves contacting support and completing a verification step; please contact customer support for details and the available durations.
- Removing payment methods: You can remove saved cards or other payment methods to make impulsive deposits harder. Consider putting spending controls on cards or using family support to limit access if needed.
- Important note about crypto deposits: Cryptocurrency deposits may not always support the same automatic deposit-limit controls. If you use crypto and want stronger limits, consider using standard payment methods or contact support to discuss options that help you manage risk.
How to use these tools right now:
- Visit your account’s responsible gambling or settings area to apply limits instantly.
- If you prefer, contact customer support to request limits, a time-out or self-exclusion — ask them to confirm the changes in writing.
- Keep records of any changes you make and the date they take effect.
Links to Support Organizations
If you feel that gambling is causing harm, professional and confidential help is available. Support options vary by location; consider the following practical routes to find appropriate help in your area:
- Search for national or local gambling helplines and counselling services — many provide phone, chat and email support and operate 24/7.
- Speak with a general practitioner or healthcare professional for assessment and referrals to specialist services.
- Consider financial counselling or debt advice services if gambling has affected your finances — they can help with budgeting and negotiating with creditors.
- If you are in immediate danger of harming yourself or someone else, contact emergency services right away.
- Friends and family support groups can offer guidance to those concerned about a loved one’s gambling.
If you are unsure where to start, try searching for "gambling help" together with your country or region name to locate reputable, local resources and crisis lines. Confidential professional support can provide tailored plans, coping strategies and referral to treatment where needed.
If you would like to take a practical step now: log out, remove stored payment methods, set a short self-imposed limit or time-out, and contact support for help activating longer-term protections. Taking any of these steps is a positive move toward regaining control.
We encourage you to reach out if you need help — taking action early often prevents harm later. You don’t have to manage this alone, and support is available when you need it.
