We take your privacy seriously and process personal data in line with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where it applies. This Privacy Policy describes how we collect, use, share and protect your personal information when you interact with our services.
When you register an account and log in, we collect personal information necessary to create and manage your account. This typically includes:
We use this information to provide our services, verify your identity where required, prevent fraud and abuse, communicate with you about your account, and comply with legal obligations. Our lawful bases for processing include performance of the contract with you, compliance with legal obligations, and our legitimate interests in security and fraud prevention. Where required, we will seek your consent for specific processing such as marketing communications.
To deliver games and related features, we share limited personal data with third-party game and platform providers. Shared data is restricted to what is necessary for service delivery, such as account identifiers and gameplay metadata.
We also process aggregated and anonymized usage data for analytics, service improvement and reporting. We require providers who process personal data on our behalf to maintain appropriate safeguards and to process data only for the purposes we specify.
We process information about your account activity and eligibility to administer bonuses, promotions and rewards. This may include account status, play history and promotional preferences.
Participation in loyalty or VIP programs requires processing of personal data related to your activity and status. We may use profiling to determine tier status and to offer tailored rewards. You have the right to object to profiling where it is based on our legitimate interests and to request human review of any significant automated decision that affects you.
We process personal data that is necessary to operate your account and to meet legal and contractual obligations related to account administration. Personal information required for account verification and compliance may be processed by us and by third-party service providers acting on our behalf. We limit sharing to what is necessary and require appropriate contractual and technical protections from those providers.
Account and activity restrictions described in our terms may result in the collection and retention of additional information to investigate and resolve issues such as suspected fraud or breaches of our rules. Inactivity rules may lead to account closure after defined periods; data retention after closure is determined by legal obligations and our legitimate interests in record keeping and dispute resolution.
Your rights under applicable data protection law include:
We will respond in line with applicable laws and may ask for information to verify your identity before fulfilling requests.
When you use our services on mobile devices, we collect technical and usage data to ensure the service works smoothly. This can include device type, operating system, app or browser version, and performance metrics.
We use cookies and similar technologies for functionality, analytics and preferences. Where required by law, we request your consent before placing non-essential cookies. You can manage cookie preferences in your browser or device settings.
We implement technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration and destruction. These measures include encryption in transit, access controls, and regular security reviews.
While we aim to protect your data, no system is entirely secure. If we become aware of a personal data breach that poses a risk to your rights and freedoms, we will take steps to contain it and notify you and relevant authorities as required by law.
Responsible gambling tools require processing of play and account data to apply limits, session reminders, self-exclusion and other protections. We keep records of these choices to respect your preferences and to meet legal obligations where applicable.
If you request support or self-exclusion, we may retain relevant records for a period necessary to enforce the exclusion and to comply with applicable laws.
We work with multiple service providers to offer a broad selection of features. This can mean your data is processed by third parties in different roles (processors or joint controllers). We select partners carefully and require them to provide adequate protection for personal data.
Where third-party processing involves transfers outside your jurisdiction, we apply safeguards such as contractual protections and other measures required by law to protect your information.
This Privacy Policy applies to our handling of personal information in connection with your use of our services. We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated by posting an updated version.
